FAQs

DIY Advocate® Frequently Asked Questions

1. About DIY Advocate®

What is DIY Advocate® app?
  • DIY Advocate® is your online tool to work through problems.
  • It is an app to organise your problem step by step, think about your options, make decisions, get more information and make an action plan.
  • It gives you tools to make your voice heard and have your rights upheld.
  • If helps you organise your thoughts, feelings and wishes about a problem.
  • It helps you get the information you need about your problem from the resources section.
  • It helps you consider your options and make decisions about what you want to do.
  • It helps you write a report which gathers the details about your problem and what you would like to happen.
  • It helps you share the report with someone you want to tell about your problem and explains to them what you need help with.
  • It helps you work out what actions you want to take and make an action plan.  
  • It helps you get the best out of appointments and meetings by preparing for them and telling people beforehand what you’d like to discuss.
  • It helps you get the services you need
Who is DIY Advocate® for?

DIY Advocate® is for anyone who has a problem and needs to make decisions about it and take action.

2. How do I use DIY Advocate®?

How can I get the most out of it?
  • Use Help me with a problem  to log your problem
  • Go to My reports & actions to see your action reports and share them with a support worker, friend or service.
  • Email reports to yourself if you want to save them outside DIY Advocate®
  • Use Resources to find information about your problem
  • Use My Contacts to store your key contact details. You can then use them if you need to contact them again
How do I navigate around it?
  • The app will guide you go through the questions – follow the instructions
  • Click on Skip if you want to go to the next question
  • Click on Back if you want to go to a previous page
  • Click on Next if you want to go to the next page
What’s in the menu?
  • Go to the menu by clicking the menu icon in top right corner
  • Home: takes you back to the Home screen
  • My Account: view or edit your account settings
  • My reports and actions: View and select all your reports and actions
  • Frequently Asked Questions
  • Contact us: to report any technical or accessibility problems
  • Log out: click to log out of the app
What’s in Resources?
  • Go to Resources to find information about your problem. There are links to websites which give lots of advice, information and support.

3. About my information and privacy

Where does my information go?

The information you put into the app will be stored on a secure server. The server has a Secure Sockets Layer (SSL) and Transport Layer Security (TLS ) certificate which protects the information you enter in the app and makes sure it is encrypted, secure and cannot be read by anyone else.

Will my information be kept confidential?

The information you put into the app will always be kept completely confidential. We have detailed policies which make sure we protect the confidentiality or our service users and ensure your personal data is kept secure. Click here to see our full [Confidentiality Policy, Privacy Policy/Statement or Data Protection Policy].

Will my information be shared with anyone?

All the information you put into the app is completely confidential and will never be shared with anyone unless you choose to share it by sending a report to someone.

Will you look at the information I put into the app?

Information you put into the app might be used by us to look at the kinds of problems users are having and how the app is being used, so that we can make sure the app is useful and keep it up to date. We will always make sure that all information we look at is completely anonymised. For example your name and any identifying details will be removed.

Why do I need to agree to your data policy?
  • The information you put in the app is called data
  • We need to be sure that you agree to how we will use and protect your dat
Will I be contacted or receive marketing material? 

We will not send you marketing materials or sell your data to any third party. Connected Voice might occasionally want to contact you about the app (for example if we upgrade it or we have a new product you might be interested in). You can decide whether or not you are happy for us to contact you.

  • Go to the menu
  • Click on My account
  • Click on Edit
  • Click on button to blue to choose to be contacted or 
  • Click on button to grey to choose not to be contacted
  • Click on Save
  • Go to View tab which will tell you if you have selected Yes or No to Connected Voice may contact me with marketing material

4. How do I install DIY Advocate®?

To install on Android:
  1. View this website in Chrome
  2. Click on the menu icon Chrome menu icon
  3. Add it to your home screen
To install on iPhone and iPad:
  1. View this website in Safari
  2. Click on the share button Safari share button
  3. Add it to your home screen

5. How do I install DIY Advocate®?

How do I delete my account?

Once you are logged in:

  1. Go to the menu
  2. Click on My account
  3. Click on Edit Enter your password in Current password
  4. Click on Reset your password
  5. Click on Cancel account
How do I change my password?

Either before you login:

  1. On the log in screen
  2. Click on Reset your password
  3. Enter your Username or email address
  4. Click on Submit
  5. Password reset instructions will be sent to your registered email address

Or once you are logged in:

  1. Go to the menu
  2. Click on My account
  3. Click on Edit
  4. Enter your password in Current password
  5. Click on Reset your password
  6. Click on Save
Why do you need my email address?
  • All emails from the system will be sent to the email address you enter. 
  • Your email address is not made public and will only be used if you wish to receive a new password or wish to receive certain news or notifications by email.
  • Reports you create in the app can be sent to your email address.
How do I change my email address?

Once you are logged in:

  1. Go to the menu
  2. Click on My account
  3. Click on Edit
  4. Enter your new email in  Email address
  5. Click on Save

6. About accessibility

Is the app accessible?
  • We want to make DIY Advocate® useful and accessible to as wide a range of users as possible. Please contact us if you experience any access difficulties when using the app
  • The app can be used with a screenreader
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7. Report any problems

What do I do if I have problems using the app?

We would really like to know if you have any of the following problems using the app:

  • It stops working
  • You have technical problems when using it
  • You have accessibility problems when using it

Please make sure you look at this guidance for help, before reporting a problem.

How do I report any technical or accessibility problems I have with the app?

Please email Connected Voice Advocacy at advocacy@connectedvoice.org.uk